Privacy & Cookie Policy

Last updated: 13 October 2026

1. Who we are

This website is operated by TMPV EOOD, UIC 200245254 (VAT No. BG200245254), registered at 29 Ivan Vazov Street, Pleven, Bulgaria, trading as eConsult.me (“we”, “us”). We are the data controller for the personal data described below.

Contact: support@econsult.me, +359 887 436640.

2. What data we collect and why

Direct enquiries

You can reach us through the enquiry form on this website or by email, phone, WhatsApp, Viber or Telegram. We process only the data you choose to send us — typically your name, contact details and a description of your enquiry. We use it solely to respond and, where relevant, to prepare an offer.

  • Legal basis: steps taken at your request prior to entering into a contract (Art. 6(1)(b) GDPR) and our legitimate interest in answering enquiries (Art. 6(1)(f) GDPR).
  • Retention: up to 12 months after our last communication, unless a contractual or statutory obligation requires longer.
  • Messaging apps: if you contact us via WhatsApp, Viber or Telegram, your message is also processed by the respective provider under its own privacy policy. We have no control over that processing. If you prefer to avoid it, use email or phone.

Enquiry form

When you send the enquiry form, we receive your name, your email address or phone number and, if you fill them in, your company and a description of what you need. We also receive the service page and language you used, so we know what the enquiry is about. The form delivers this to our mailbox by email; it is used only to reply to you and is not used for marketing or stored in a separate database.

  • Legal basis and retention: as for direct enquiries above.
  • Abuse protection: to stop automated spam, we keep a pseudonymised (one-way hashed) form of your IP address with a request counter for up to 24 hours. The form uses no cookies and no reCAPTCHA. Technical logs of the form service contain no form content.
  • Processor: Amazon Web Services (AWS Lambda, DynamoDB and Simple Email Service), EU (Frankfurt) region.
  • Analytics: after a successful submission we record an “enquiry sent” event in Google Analytics as described below. It contains none of the details you typed.

Analytics

We use Google Analytics 4 with Google Consent Mode. Until you press “Accept” in the cookie banner, the Google tag runs in a restricted mode: it sets no cookies and sends only anonymous, cookieless signals (for example, that a page was viewed or a contact link was clicked), which Google uses for aggregated, modelled statistics and advertising conversion measurement. If you press “Accept”, analytics cookies are set and we measure how the site is used: sections viewed, scroll depth, time on page, clicks on buttons and contact links, traffic source, approximate location, device and browser type. Google Analytics does not log or store IP addresses.

  • Legal basis: your consent (Art. 6(1)(a) GDPR) for cookies and detailed measurement; our legitimate interest (Art. 6(1)(f) GDPR) in aggregated, cookieless statistics.
  • Processor: Google Ireland Limited.
  • Retention: as configured in Google Analytics, maximum 14 months.

Server logs

Our hosting provider (Amazon Web Services / CloudFront) records technical request data such as IP address, timestamp and user agent for security and availability purposes, on the basis of our legitimate interest (Art. 6(1)(f) GDPR).

3. Cookies and local storage

Name Type Purpose
cookieConsent Local storage, essential Remembers whether you accepted or declined analytics cookies.
preferredLang Local storage, essential Remembers your language choice (BG/EN).
_ga, _ga_* Cookie, analytics Google Analytics visitor and session measurement. Set only after consent. Expires after up to 2 years.

You can change your choice at any time via the “Cookie settings” link in the site footer, or by clearing this site’s data in your browser.

4. Sharing your data

We do not sell personal data. We share it only with service providers acting on our instructions: our hosting and form provider (Amazon Web Services), our email provider and Google (Analytics and advertising measurement, as described above). Where data is transferred outside the EEA, it is covered by the European Commission’s Standard Contractual Clauses or an adequacy decision.

5. Your rights

Under the GDPR you have the right to access, rectify, erase, restrict and port your data, to object to processing based on legitimate interest, and to withdraw consent at any time without affecting the lawfulness of prior processing. To exercise any right, email support@econsult.me.

You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (cpdp.bg).

6. Security

The site is served over HTTPS. Enquiries are transmitted encrypted and access to them is restricted to staff who need it to respond to you.

7. Changes

We may update this policy. The current version is always available at this address, with the date of the last change shown above.

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